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Privacy Policy for your mratm account

Our Privacy Policy explains what we collect when you open an account, browse games such as Lightning Blackjack or Crash X, and use Touch 'n Go, GrabPay, Boost…

Malaysia account dataCookie choicesPayment check recordsPrivacy request paths

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How this policy applies in Malaysia

mratm Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy sets out how mratm collects, uses, stores and shares personal data linked to your account. It covers sign-in details, wallet activity, identity checks, device signals, cookie choices, support messages, and payment records connected to Touch 'n Go, GrabPay, Boost dan FPX. We use

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this data to run your account, check transactions, protect access, respond to requests, and meet legal duties that may apply in Malaysia. Access and eligibility depend on local law, and the service is available only where local law permits. If a rule, processor requirement, or security
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check affects your account record, we keep the related data only for the period needed for that purpose, unless a longer period is required by law or a valid dispute process.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST DESK

Privacy help through account support

If you want to ask about your data, correct account details, or request a copy of your account record, contact us from the same account where the data was created.

Account message centre Use the message centre after signing in when your privacy request relates to profile details, game history, wallet activity, or device access. We can match the request to your account without asking you to repeat sensitive data.

Email privacy requests Send an email if you cannot reach the account area or need a written record of your request. Include your account name, contact detail, and the privacy matter you want us to check.

Payment record checks For Touch 'n Go, GrabPay, Boost dan FPX questions, share the transaction reference and date without sending full banking screenshots unless we ask. We use those details to find the matching wallet record.

POLICY PRACTICE

Data care behind Lightning Blackjack sessions

Our policy work follows the way the lobby and wallet actually run. A live table session, slot room visit, or payment check can create different records, so we separate account identity, game…

Account data use

We use profile and sign-in data to create your account, keep access secure, and match wallet activity to the right person. We do not ask for data that has no clear account purpose.

Cookie handling

Cookies help remember session state, language choice, and security checks. Some cookies are needed for the account area to work, while optional analytics cookies help us understand page errors and device behaviour.

Payment verification

Touch 'n Go, GrabPay, Boost dan FPX records are checked against wallet activity, reference numbers, and timing. These checks help confirm transfers, resolve mismatches, and reduce the risk of account misuse.

Security logs

We record device, browser, IP, and sign-in signals when they help protect your account. Access to these logs is limited to staff handling security, fraud checks, or privacy requests.

Retention periods

Account and payment records are kept for as long as needed for service, legal, tax, security, and dispute reasons. When a record is no longer needed, we delete it or reduce it where practical.

Correction requests

You can ask us to correct account details that are inaccurate or incomplete. We may need to keep a record of the change so wallet checks, support history, and legal duties remain traceable.

Privacy questions you may ask

These answers explain common privacy points in plain language, including what we collect, why payment records are stored, how cookies work, and how you can make a request. They should be read with the full Privacy Policy, because account status, local law, and verification needs can affect how we respond.

We collect data you provide during account use, such as contact details, sign-in records, wallet activity, payment references, support messages, and security signals from your device. The exact data depends on how you use the account.

Payment records help us confirm wallet movements, match transaction references, resolve failed or delayed transfers, and answer disputes. We keep only what is needed for account operation, legal duties, and security checks.

Yes. Contact us from your account area or by email with enough detail to identify the account. We may complete verification before sharing a copy, especially when wallet or identity records are involved.

Cookies support sign-in sessions, language settings, fraud checks, and page performance. Some are needed for the account area, while optional cookies can be managed where your browser or our cookie tools allow it.

Access is limited to staff or service providers who need it for account support, payment checks, security work, technical operation, or legal duties. We apply role-based access so records are not open to everyone.

You can ask us to correct inaccurate account data or delete records where the law allows. Some payment, security, or dispute records may need to be kept for a set period before removal.

Access depends on local law and is available where local law permits, but privacy requests remain important. Even if account access changes, we can still review valid requests linked to your data.

Privacy Policy for your mratm account

Privacy help through account support

Data care behind Lightning Blackjack sessions

Account data use

Cookie handling

Payment verification

Security logs

Retention periods

Correction requests

Privacy questions you may ask

01 What personal data does mratm collect?

02 Why are Touch 'n Go, GrabPay, Boost dan FPX records stored?

03 Can I ask for a copy of my account data?

04 How do cookies affect my privacy?

05 Who can see my personal data inside mratm?

06 Can I correct or delete my data?

07 Does eligibility affect privacy requests?

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